POLICIES AT LYON VETERINARY CLINIC
Lyon Veterinary Clinic is committed to delivering pet care with clear, respectful communication. Our clinic policies are meant to ensure the health, safety, and satisfaction of our clients, patients, and team.
OUR POLICIES
- Proof of current rabies vaccination is required for all dogs, cats, and ferrets receiving any services. This proof must be in the form of veterinary records or a rabies certificate, not just a rabies tag.
- We kindly ask for 24 hours’ notice if you need to cancel or reschedule your appointment. We ask for 3 days’ notice for any dental or surgical procedure cancellations. A grace period of 8 minutes for appointments is allowed. If you arrive later than 8 minutes, your appointment may need to be rescheduled.
- New clients booking an appointment are required to leave a deposit. The deposit will be credited toward services at the appointment and can only be refunded if the appointment is canceled or rescheduled at least 24 hours in advance.
- Payment for services rendered and products received are expected at the time of receipt. Please discuss budgetary needs prior to receiving services or products. Records, including rabies certificates, may be withheld for accounts with outstanding balances.
- A patient must have an exam within the last 12 months, a current rabies vaccination, and any applicable blood tests for medication or prescription diet refills. This includes online orders.
- Prescription diets are typically ordered on Wednesday morning. Special orders (large bags or unique formulas) may require advanced payment and are not returnable except as allowed by the manufacturer.
- As we cannot guarantee the quality of products coming from online retailers outside of our control, we will not authorize prescription requests via fax, mail, or phone. A written prescription can be collected from our office for you to send to a pharmacy of your choice.
- Medications filled at local pharmacies must have the paper-written prescription collected at our office. Please plan accordingly to pick up a prescription, as we are unable to electronically submit prescriptions.
- Prescription medications (including for heartworm and tick/flea preventions) are not returnable for refund as enforced by Michigan law.
QUESTIONS?
We appreciate your understanding and cooperation in the following policies. If you have any questions or need further clarification, please don’t hesitate to contact our team. Thank you for trusting Lyon Veterinary Clinic with your pet’s care!
Referral to Veterinary Specialists
Our experienced doctors may refer your pet to veterinary specialists if they require advanced knowledge and expertise in specific areas of veterinary medicine, such as internal medicine, surgery, and emergency animal hospital care. Our veterinary facility is dedicated to providing high-quality care and exceptional service to ensure the health and well-being of your beloved pet.
Comprehensive Pet Care in South Lyon, Michigan
Comprehensive Pet Care in
South Lyon, Michigan
Lyon Veterinary Clinic serves South Lyon, Northville, New Hudson, Brighton, Ann Arbor, Salem, Novi, and surrounding areas. Our clinic offers a variety of services, including wellness exams, vaccinations, dental care, nutritional counseling, parasite prevention and control, microchipping, care for rabbits and small mammals, puppy and kitten care, senior care, behavioral medicine, surgery, upper airway surgery, laser technology, radiology (X-rays), pet pain management, a fully stocked pharmacy, hospice, and euthanasia. We take pride in providing comprehensive care for your pets, and our services are tailored to meet your pet's individual needs.
