After Hours Emergency Information
For after hours emergency care please contact:
- Equine 24-hour Ambulatory Service - (248) 486-8800
- Animal Emergency Center in Novi - (248) 348-1788
- Animal Emergency Clinic in Ann Arbor - (734) 971-8774
Hours of Operation & Location
Monday, Wednesday and Thursday - 8 AM-6:30 PM
Tuesday and Friday - 8 AM-4:30 PM
Saturday - 8 AM-11:30 AM
Equine doctors schedule their own appointments and are available in the office between 8:15 and 9:00 AM most mornings. They can also be reached throughout the day by leaving a message with our receptionists by phone.
Appointments are requested for all small animal patients and may be made during regular business hours or you may email our receptionists to request an appointment. Requests are checked at 9:00 AM and 2:00 PM during normal hours of operation. When making these requests, please be aware that Monday, evening and weekend appointments fill quickly and specific times may not be available on short notice.
We are located on Pontiac Trail in South Lyon, between 8 and 9 Mile Road, just North of Kroger.
Payments are expected when services are given. We accept many payment options, including cash, check, VISA, Master Card, and Care Credit.
When making your appointment request,
please include the following information:
- Your name
- The name of the pet(s)
- Your preferred dates or day of the week for the appointment
- A general time range that is convenient for you
- What your pet is being seen for (surgery appointments must be made over the phone)
An email confirmation will be sent when your appointment has been made. If your requested time slot is not available on a particular day, we will make the appointment for the next available day and time you requested. If that time does not work for you, simply email or call the office to request a different time. Please call the office at (248) 486-5600 for any problem that requires immediate attention.
For medication refills,
please include the following information:
- Your name
- The name of the pet(s)
- The medication you are requesting to be refilled, including quantity
- A phone number where we can reach you should we have questions
- The name and pharmacy phone number if the prescription needs to be forwarded to another pharmacy
- For prescription diets, please include the size and type of food. Food is ordered Tuesday by noon, and delivered on Monday. If the food is available immediately, you will receive an email to that effect, otherwise you will be emailed when the food arrives.
Please note, medications (including for flea and heartworm prevention) and prescription diets cannot be refilled without current applicable blood work, a current rabies vaccination, and a wellness examination within the past year. Also, medications will not be filled for a problem that has not been recently diagnosed by a doctor. Medication requests are reviewed by our technical support staff members at 9:00 AM and 2:00 PM. You will receive an email confirmation when the medication is available to be picked up. All medication requests will be filled by the end of the business day.
